Terms of Use


IPEX owns and retains the copyrights in the materials found in this web site. Unless otherwise specified, no one has permission to copy or republish, in any form, any information found on this web site. No material from this site or any web site owned, operated, licensed or controlled by IPEX may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, use only, provided you keep intact all copyright and other proprietary notices.


This web site and all of the information it contains, are provided " as is " without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

Information on this web site could include technical inaccuracies or typographical errors. Changes may be periodically made to the information or the products herein.


IPEX makes no representations whatsoever about any other web site which you may access through this one. When you access a non-IPEX web site, please understand that it is independent from IPEX, and that IPEX has no control over the content on that web site. In addition, a link to a non-IPEX web site does not mean that IPEX endorses or accepts any responsibility for the content, or the use, of such web site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses and other items of a destructive nature.

In no event, in regard to this web site or any other hyperlinked web site, will IPEX be liable to any party of any damages or injury caused by (including but not limited to) any failure of performance, error, omission, direct, indirect, special or other consequential damages including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system or otherwise, even if we are expressly advised of the possibility of such damages


IPEX is committed to the highest standards of protection for the personal information and privacy of its customers. As part of this commitment, IPEX has adopted a privacy policy in line with the requirements of the Personal Information Protection and Electronic Documents Act.

Collection of Personal Information:

Personal information that is collected by IPEX includes information about an identifiable individual such as the individual’s name, home address, work address, e-mail address, home and business telephone numbers, occupation, credit information and banking information.

Although personal information will be predominately collected from the individual, personal information may also be obtained with the consent of the individual from other sources (i.e. credit bureaus, financial institutions, etc). Nevertheless, any information obtained from such other sources will be subject to IPEX’s privacy policy as if the information originated from the individual him/herself.

  1. Linked Sites and Affiliates:
    Personal information collected from IPEX’s affiliates, agencies and related institutions may also be combined with information obtained online at IPEX’s website or at any of IPEX’s customer service centres. Personal information collected may also be transferred between provinces across Canada and also internationally to enable IPEX to more effectively manage its customer information and to provide more efficient service tailored to the unique needs of its customers.
  2. “Cookies”:
    IPEX uses “cookies” to electronically collect information about the individuals who access the IPEX website. Information collected via “cookies” includes the response rate to banners that appear on our site, the service provider of the individuals accessing the site and their browser type (Firefox, Explorer, etc). Such information allows IPEX to assess the effectiveness of certain promotions and special offers available on the IPEX site and further to accommodate the site to better suit the needs of the individuals who use it.

Use of Personal Information:

  1. By Ipex:

    Personal Information collected by IPEX will be used to deliver services provided by IPEX to its customers, verify customer identity, ensure proper billing information correspond with client and measure customer interest in various services. Personal information may also be used by IPEX to contact the customer about special offers or promotions that may interest the customer.

    IPEX will not collect, use or disclose any personal information without first obtaining the consent of the individual customer to such collection use and disclosure. IPEX will make every reasonable effort to ensure that the individual is advised of the purposes for which the personal information will be used. Further, IPEX will only use the personal information for the purposes for which it was originally collected or for such other purposes that a reasonable person would consider appropriate under the circumstances.

    IPEX will never use personal information collected for a purpose different than the one under which it was originally collected without first obtaining consent of the individual for such alternate use. Furthermore IPEX will not release any personal information of a sensitive nature (i.e. gender, race, nationality, etc.) without the express consent of the individual to such release.


  1. Disclosure to Third Parties:

    IPEX will not share the personal information of its customers with third parties except where such disclosure is consented to and except where such disclosure is necessary in responding to the customer’s request for products or services. In such cases and where ever possible IPEX will request consent to third party disclosure at the time the personal information is collected.
  2. Disclosure required by law or under special circumstances:

    IPEX will access, collect and/or disclose personal information where required to do so by law pursuant to a search warrant, court order or other valid legal request, or under special circumstances where there exists a good faith belief that such access, collection and/or disclosure are warranted. Examples of such special circumstances of collection and disclosure include medical or security reasons. IPEX may also disclose personal information to collection agencies for the purposes of collecting on accounts owing to IPEX.

Control of Personal Information and withdrawing Consent:

Any individual may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. The individual will be informed of the implications of such withdrawal on services provided by IPEX and its affiliates.

Accuracy of and Access to Personal Information:

IPEX strives to keep the personal information of its customers accurate, up-to-date and complete for the purposes for which it is to be used. In this regard IPEX’s customers can access their personal information at any time by e-mailing IPEX and submitting a written request for such access. IPEX will provide the individual with particulars as to the disclosure of his/her personal information and shall provide the individual with access to that information. The individual will be able to challenge the accuracy and completeness of the information and have it amended as appropriate.

To gain access to personal information held by IPEX the individual making the request will be required to provide sufficient information to permit IPEX to provide an account of the existence, use and disclosure of the personal information. In particular verification of identity by user ID or password will be required before access to personal information is granted.

Safeguards for Protection of Personal Information:

Protection of personal information is of paramount importance to IPEX. As such IPEX has implemented security safeguards to protect personal information against loss, theft, and unauthorised access, disclosure, modification or use. Such safeguards include:

  1. restricted access to offices and records;
  2. security clearance measures and limited access on a “need-to-know” basis; and
  3. use of passwords and encryption for access to records;

Access to personal information by IPEX employees is restricted to that which is necessary to perform their duties. IPEX employees are aware of the importance of maintaining the confidentiality of personal information and are committed to that end.

Any personal information collected by IPEX shall be retained only as long as necessary for the fulfilment of the purpose for which it was collected. Personal information that is no longer required to fulfil the identified purpose will be destroyed, erased or made anonymous. IPEX will take all reasonable care in the destruction of or disposal of personal information to prevent unauthorized parties from gaining access to the information.

Complaints and Enforcement of Privacy Statement:

As part of IPEX’s commitment to protection of its customers’ personal information and privacy, IPEX welcomes comments, concerns and feedback regarding its adherence to its Privacy Statement. IPEX is committed to addressing and resolving in a timely manner any complaints or inquires about our policies and practices relating to the handling of personal information. Accordingly, any complaints or inquires should be directed to:

All complaints received by IPEX will be investigated and if justified, IPEX will take the appropriate measures, including if necessary, amending its policies and practices, to resolve the complaint. If any complaint or concern is not resolved to the satisfaction of the customer, the Privacy Commission of Canada can be contacted at the following address:

The Privacy Commission of Canada
112 Kent Street
Ottawa, Ontario K1A 1H3
(613) 995-8210